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Payment Policy + Collection

1. Payment should be paid before the service is completed or immediately after the service is completed. There is a net 24 hours until the payment is considered late. Late payments may result in additional fees being added to your invoice.

2. Acceptable payments include: Cash, Interact E-transfer, Cheque, Debit and/or Credit. Credit payments may carry an additional service charge.

3. Late fees will be applied to any payments that are over 24 hours late. This time begins at the point of service completion. The late fee is $2 daily added to your invoice. 

4. All sessions will be priced before the cleaning occurs. We will not accept payments less than the invoiced amount. All adjustments should be discussed before we begin. 

 

Cancellations and Rescheduling 

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There is no cancellation fee at this time. Cancellations can be rescheduled easily with no additional fee. We request that you make cancellations at least 2 days before the cleaning date or sooner. 

1. Cancellations done on the same day of service may result in a need to deposit your cleaning session fee for the rescheduled date if to be booked in the future.

2. Discounted rates and quotes will not always be honoured is rescheduled/cancelled. Discounted rates must be redeemed on the scheduled date to be honoured.

3. All cancellations due to COVID-19 or other illnesses will be rescheduled after an appropriate amount of time.

 

Unsatisfied results 

1. If you are unsatisfied with the service provided, we ask that you report this concern to our team immediately, with a photo of the area missed. We will process each case individually and have a staff member return to correct the issue, or provide you with a a discounted price.

   1. Requests for a re-do must be made within 24 hours of service completion.

Refund policy 

1. We do not offer refunds for any cleaning services that have been completed and paid for in full. 

2. We do not offer discounts or price changes once the clean is in progress. All discounts must be discussed before the cleaning session begins.

 

COVID and Other Illnesses 

1. We ask that if you test positive for COVID-19 or are in contact with a positive COVID-19 individual, please contact us immediately if we have been to your home within a 2-week period before positive test results.

2. If you or a member of your home are COVID-19 positive and have a cleaning session coming up, please contact us to reschedule. We will require a two week grace period to book again.

3. If you are ill with any illness such as COVID-19 or related, let our team know so that we may follow the appropriate safety measures. Clients who fail to share this information with us beforehand may result in a termination of service. 

 

Working in your home - our workspace

1. We will not clean light fixtures higher than 12 feet from the ground. 

2. If it is snowy, we ask that you clear the door and walkway of snow and salt as needed. 

3. We have the right to refuse any task to be completed if we deem it to be unsafe and is not agreed upon for the service.

4. We require water to complete all cleaning jobs. We reserve the right to refuse work if water is unavailable at any site location. 

 

Last updated: 10/10/2022 

 

Ev’s Happy Home Project reserves the right to update this service agreement at any time and in any fashion the business sees fit. Please send any questions or concerns to us through email at ev.happyhomeproject@gmail.com